Privacy Policy

Effective date: October 6, 2026
Last updated: October 6, 2026

This Privacy Policy explains how CMX Chat (“CMX,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you use cmxchat.com, related websites, software, digital services, community features, contact forms, and other CMX services that link to this policy.

1. Information We Collect

The information we collect depends on how you interact with CMX.

Information you provide

• contact details such as your name, email address, phone number, company, or other information you include in a form;
• project, business, technical, or service information you provide when requesting work or support;
• account or profile information where a CMX service includes user accounts;
• messages, files, feedback, support requests, and other communications you send to us; and
• payment or billing information associated with paid services, which may be processed by a third-party payment provider.

Information collected automatically

When you visit or use CMX, we and our service providers may automatically collect information such as:

• IP address and approximate location derived from it;
• browser, device, operating system, and language information;
• pages viewed, referring pages, timestamps, and interaction data;
• cookie and similar technology data; and
• security, access, diagnostic, and error logs.

Information from third parties

We may receive information from third-party services that you choose to connect with CMX, from service providers that support our operations, or from lawful public sources where relevant to a service you request.

2. How We Use Information

We may use personal information to:

• provide, operate, maintain, and improve CMX websites, software, and services;
• respond to inquiries, support requests, and project communications;
• perform client work and deliver requested services;
• authenticate users and manage accounts where applicable;
• monitor reliability, performance, and security;
• detect, investigate, and prevent abuse, fraud, attacks, or other misuse;
• analyze how CMX is used and improve content, navigation, and user experience;
• process transactions and administer paid services;
• comply with legal obligations and enforce agreements; and
• communicate important service, policy, or security updates.

3. AI and Automation

CMX may use artificial intelligence and automated systems to assist with tasks such as research, analysis, content, support, workflow automation, moderation, software operations, and other service functions.

Information may be processed by third-party AI or software providers when they are used to provide a CMX feature or service. We aim to limit the information shared to what is reasonably necessary for the task and to use providers under appropriate terms. Because third-party services can change, we do not list individual AI models or providers in this policy unless a specific disclosure is required.

Please avoid sending sensitive personal information through general-purpose forms or AI-enabled features unless it is necessary for the service and you are authorized to provide it.

4. Cookies and Similar Technologies

CMX may use cookies and similar technologies for essential site functions, security, preferences, analytics, and performance measurement. Third-party services embedded in or supporting the site may also set cookies or collect similar technical information.

You can control many cookies through your browser settings. Blocking some cookies may affect site functionality.

5. Analytics

We may use analytics tools to understand traffic, page performance, referrals, and how visitors use CMX. Analytics information may include device and browser information, approximate location, page views, and interaction data.

We use this information to improve the site and services rather than to identify visitors unnecessarily.

6. How We Share Information

We may share information with:

• hosting, infrastructure, security, analytics, communications, payment, software, and other service providers that help operate CMX;
• contractors or collaborators who need the information to perform work for CMX or deliver a requested service;
• third-party services you direct us to use or connect;
• professional advisers where reasonably necessary;
• law enforcement, regulators, courts, or other authorities when required by law or when reasonably necessary to protect rights, safety, systems, or users; and
• a successor or transaction party in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

We do not sell personal information for money.

7. Client and Project Information

When CMX performs work for a client, we may process information provided by the client or accessed through systems the client authorizes us to use. We use that information to perform the requested work, maintain security, troubleshoot issues, communicate with the client, and meet contractual or legal obligations.

Clients are responsible for ensuring they have the right to provide CMX with any personal information, credentials, files, or other data needed for a project.

8. Research and Public Information

Some CMX services may involve research, verification, or OSINT using public information and lawful third-party sources. Publicly available information may be collected, reviewed, organized, or analyzed when necessary to provide the requested service.

Public availability does not necessarily mean information is accurate, current, or appropriate for every use. We aim to document sources and limitations where relevant.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business and security records, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods vary depending on the type of information, the service involved, legal requirements, and operational needs. We do not promise a universal deletion period for all data.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information and CMX systems. These safeguards may include access controls, logging, encryption where appropriate, network protections, authentication controls, and other security measures.

No system can be guaranteed to be completely secure. If you believe information associated with CMX has been exposed or misused, contact us promptly.

11. Your Choices and Rights

Depending on where you live and the laws that apply, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.

You may also:

• unsubscribe from non-essential marketing emails using the unsubscribe option provided;
• control cookies through your browser or available site controls; and
• contact us with a privacy request or question.

We may need to verify your identity before completing certain requests. Some information may be retained where required by law or where an applicable exception permits retention.

12. Children’s Privacy

CMX services intended for accounts, communities, paid services, or contractual use are not directed to children. We do not knowingly collect personal information from children in circumstances where parental consent is legally required.

If you believe a child has provided personal information to CMX inappropriately, contact us so we can review the issue.

13. Third-Party Websites and Services

CMX may link to or integrate with third-party websites and services. Their privacy practices are governed by their own policies, not this Privacy Policy.

14. International Processing

CMX and its service providers may process information in locations different from where you live. Where required, we take reasonable steps to use appropriate safeguards for cross-border processing.

15. Changes to This Policy

We may update this Privacy Policy as CMX, our services, or applicable requirements change. The current version will be posted on this page with the updated date.

16. Contact

For privacy questions or requests, contact [email protected].