Privacy Policy

Effective Date: May 2025
Last Updated: May 2025

This Privacy Policy explains how CMX Chat (“CMX,” “we,” or “our”) collects, uses, stores, and protects your personal information when you use our platform, website, bots, and services. By using CMX Chat, you consent to the practices described below.

1. What We Collect
We collect personal and behavioral information to operate the platform. This may include:

• Account data: usernames, aliases, and role information
• Platform activity: messages, reactions, poll votes, and role interactions
• Analytics data: IP address (anonymized), device type, browser, location (approximate), and usage patterns
• Bot interactions: data shared with Help Desk, Cross Chat AI, and Loraine
• Form submissions: booking, service requests, or feedback entries
• AI usage logs: anonymized records of requests handled by automated systems

2. How We Use Your Data
We use your data to:

• Provide access to chat rooms, services, and features
• Operate automated systems like role management, announcements, and matchmaking
• Improve community experience and optimize engagement
• Detect abuse or policy violations
• Monitor platform performance and develop new services
• Fulfill legal or regulatory obligations

3. AI & Automation
CMX Chat uses integrated AI systems (including GPT-4o, Grok, Claude, DeepSeek, and a proprietary model) to support content generation, moderation, automation, and engagement design. These systems are behavior-aware but do not use personal data to train external models. AI responses are monitored and reviewed for ethical alignment and community safety.

4. Cookies and Tracking
We use cookies and third-party tools (e.g., analytics and error tracking) to monitor performance and user behavior. You may disable cookies through your browser, but some features may be limited.

5. Data Sharing
We do not sell your personal information. We may share limited information with:

• Infrastructure providers (e.g., AWS, Cloudflare)
• AI service providers processing on our behalf
• Legal authorities when required by law or legal process
  All partners must meet our data protection and confidentiality standards.

6. Security
CMX Chat is protected with TLS 1.3 encryption, AES-256 data storage, IP filtering, and two-factor authentication for admin endpoints. AI-driven actions and internal tools include audit trails and access logs.

7. Your Rights
You may request to:

• View the data we’ve collected about you
• Correct or update inaccurate information
• Delete your account or request data deletion
• Opt out of certain forms of tracking and analytics
  To make a request, contact [email protected].

8. Data Retention
We retain your data only as long as needed to provide services or meet legal obligations. Inactive or deleted accounts are routinely purged after 90 days unless otherwise requested.

9. Children’s Privacy
CMX Chat is for users 18 and older. We do not knowingly collect data from minors. If you suspect underage usage, notify us immediately.

10. Updates to This Policy
We may revise this policy as the platform evolves. Updates will be posted publicly and announced within the CMX Discord server.

Contact
For any privacy-related inquiries or concerns, contact: [email protected] or make a ticket in Discord.

This policy reflects our commitment to trust, transparency, and user protection.